ZHIYA GROWTH LEGAL / 知芽成长法律文档
请在注册、登录或使用知芽成长服务前仔细阅读并充分理解本协议Please read and fully understand this Agreement before registering, signing in, or using Zhiya Growth.
1.1 本协议由您与上海洞元网络科技有限公司（以下简称“我们”）就使用知芽成长移动应用、小程序、H5、管理后台及相关服务订立。
1.2 知芽成长是面向育儿家庭提供 AI 育儿问答、成长记录、成长相册、健康档案整理、成长报告、智能儿保观察、疫苗计划、家庭协作、内容分享及相关数字权益服务的产品。
1.3 您点击同意、注册、登录、以游客身份使用或继续使用服务，即表示您已阅读并同意本协议、隐私政策、儿童个人信息保护规则、AI 内容免责声明及页面展示的专项规则。不同意任何条款的，请停止使用相关服务。
1.4 若您代表未成年人或家庭成员录入信息，应确保您已取得合法授权；涉及 14 周岁以下儿童个人信息的，应由儿童父母或其他法定监护人操作或授权。
1.1 This Agreement is entered into between you and Shanghai Dongyuan Network Technology Co., Ltd. ("we", "us", or "our") regarding your use of the Zhiya Growth mobile app, mini programs, H5 pages, management console, and related services.
1.2 Zhiya Growth provides AI parenting Q&A, growth records, growth albums, health file organization, growth reports, intelligent child-care observations, vaccination plans, family collaboration, content sharing, and related digital benefits for parenting families.
1.3 By tapping to agree, registering, signing in, using guest mode, or continuing to use the services, you confirm that you have read and agreed to this Agreement, the Privacy Policy, the Children Personal Information Protection Rules, the AI Content Disclaimer, and any special rules displayed on product pages. If you do not agree to any term, please stop using the relevant services.
1.4 If you enter information on behalf of a minor or family member, you must ensure that you have lawful authorization. For personal information of children under the age of 14, the child's parents or other legal guardians should operate or authorize the operation.
2.1 您可通过手机号验证码、密码、微信授权、Apple ID 或我们支持的其他方式注册和登录。我们会根据产品能力和合规要求调整登录方式。
2.2 您应保证提交的手机号、昵称、头像、宝宝信息、家庭关系等资料真实、准确、合法，不得冒用他人身份或使用侵犯他人权益的信息。
2.3 您应妥善保管账号、验证码、密码、设备和第三方授权信息。因您主动泄露、转让、出租账号或保管不善导致的损失，由您自行承担；但我们会按照法律规定和平台规则提供必要协助。
2.4 发现账号被盗用、异常登录、家庭成员权限异常或数据被误操作时，请及时通过客服渠道联系我们。为保护账号和儿童数据安全，我们可在合理范围内冻结账号、要求身份验证或限制高风险操作。
2.1 You may register and sign in through mobile verification codes, passwords, WeChat authorization, Apple ID, or other methods supported by us. We may adjust login methods based on product capabilities and compliance requirements.
2.2 You must ensure that the mobile number, nickname, avatar, baby information, family relationship, and other materials you submit are true, accurate, lawful, and do not impersonate others or infringe others' rights.
2.3 You are responsible for keeping your account, verification codes, password, device, and third-party authorization information secure. Losses caused by your disclosure, transfer, lease of accounts, or improper custody shall be borne by you, while we will provide necessary assistance as required by law and platform rules.
2.4 If you discover account theft, abnormal login, abnormal family member permission, or accidental data operation, please contact us promptly. To protect account and children data security, we may freeze accounts, require identity verification, or restrict high-risk operations within a reasonable scope.
3.1 知芽成长提供的主要能力包括：AI 育儿问答、图片/文件理解、成长记录整理、健康档案上传和解析、成长报告生成、智能儿保观察、疫苗计划、家庭协作、通知提醒、内容分享及运营活动。
3.2 AI 生成内容、报告整理和智能儿保观察仅用于家庭育儿记录、信息整理和一般性参考，不构成医疗诊断、治疗方案、用药建议、营养处方、法律意见或其他专业意见。遇到疾病、发热、呼吸异常、过敏、外伤、发育迟缓等需要专业判断的情况，请及时咨询医生或到医疗机构就诊。
3.3 因个体差异、输入信息不完整、模型能力限制、第三方服务波动等原因，AI 输出可能存在不准确、不完整或不适用情形。您应结合实际情况、专业人员意见和线下检查结果综合判断。
3.4 我们会持续优化服务，但不承诺服务在任何时间、地点、网络环境下均不间断、无错误或完全满足您的全部预期。
3.1 Zhiya Growth mainly provides AI parenting Q&A, image/file understanding, growth record organization, health file upload and parsing, growth report generation, intelligent child-care observations, vaccination plans, family collaboration, notifications, content sharing, and operational activities.
3.2 AI-generated content, report organization, and intelligent child-care observations are for family parenting records, information organization, and general reference only. They do not constitute medical diagnosis, treatment plans, medication advice, nutrition prescriptions, legal advice, or other professional advice. For illness, fever, abnormal breathing, allergies, injuries, developmental delay, or any situation requiring professional judgment, please consult a doctor or visit a medical institution promptly.
3.3 Due to individual differences, incomplete input, model limitations, third-party service fluctuations, and similar reasons, AI output may be inaccurate, incomplete, or unsuitable. You should make comprehensive judgments together with actual circumstances, professional advice, and offline examination results.
3.4 We will continue to optimize the services, but do not promise that the services will be uninterrupted, error-free, or fully meet all expectations at all times, places, or network environments.
4.1 您在使用服务时可能上传或输入文字、图片、音频、PDF、表格、体检报告、疫苗记录、宝宝成长数据、家庭协作信息等内容。您应确保对相关内容享有合法权利或已取得必要授权。
4.2 为实现您选择的功能，您授权我们在必要范围内对上述内容进行存储、解析、格式转换、结构化整理、生成摘要、生成报告、同步至家庭成员、展示、备份和安全审计。
4.3 除法律法规另有规定、获得您单独同意或为履行服务必需外，我们不会出售您的个人信息或儿童个人信息，不会将儿童个人信息用于商业广告定向投放。
4.4 您可依法访问、更正、复制、删除相关个人信息，也可以注销账号或删除宝宝资料。我们将在身份验证和安全校验后依法处理。
4.1 When using the services, you may upload or enter text, images, audio, PDFs, spreadsheets, medical reports, vaccination records, baby growth data, family collaboration information, and other content. You must ensure that you have lawful rights or necessary authorization for such content.
4.2 To provide the functions you choose, you authorize us to store, parse, format, structure, summarize, generate reports from, synchronize with authorized family members, display, back up, and audit the above content within the necessary scope.
4.3 Unless otherwise required by law, separately authorized by you, or necessary for service performance, we will not sell your personal information or children personal information, nor will we use children personal information for targeted commercial advertising.
4.4 You may access, correct, copy, or delete relevant personal information according to law, and you may cancel your account or delete baby profiles. We will process such requests after identity verification and security checks.
5.1 部分 AI 能力、报告生成、内容工厂、会员权益或其他高级功能可能消耗宝豆、会员权益或其他虚拟权益。具体价格、消耗规则、有效期、退款规则以购买页、订单页和后台配置展示为准。
5.2 宝豆和虚拟权益仅可在知芽成长内用于兑换或使用指定数字服务，不可提现、不可转让、不可兑换法定货币，不具备储值卡、预付卡或金融属性。
5.3 对于 iOS App 内购买虚拟商品、数字内容、AI 服务额度、会员权益等场景，我们将遵守 Apple App Store Review Guidelines，并通过 Apple IAP 或关闭相关入口等方式处理。iOS App 内不会引导用户通过微信、支付宝或其他外部支付购买虚拟商品或数字权益。
5.4 如您购买的是现实世界商品、线下服务或法律法规及 Apple 规则允许的非 IAP 场景，可能展示其他支付方式；实际展示以产品页面为准。
5.5 因网络延迟、第三方支付、Apple IAP、银行或风控等原因导致订单状态延迟的，请以订单中心和客服核验结果为准。
5.6 如您通过 Apple App Store 购买自动续订会员订阅，确认购买后将通过您的 Apple ID 扣款；除非您在当前订阅周期结束前至少 24 小时关闭自动续订，否则订阅会自动续订并按购买页或 App Store 展示价格扣费。您可以在 Apple ID 的“订阅”中管理或取消自动续订。
5.1 Some AI capabilities, report generation, content tools, membership benefits, or other premium features may consume beans, membership benefits, or other virtual benefits. Specific prices, usage rules, validity periods, and refund rules are subject to the purchase page, order page, and backend configuration.
5.2 Beans and virtual benefits may only be used inside Zhiya Growth to redeem or use designated digital services. They cannot be withdrawn, transferred, exchanged for legal tender, or treated as stored-value cards, prepaid cards, or financial products.
5.3 For purchases of virtual goods, digital content, AI service quotas, membership benefits, and similar items inside the iOS app, we will comply with the Apple App Store Review Guidelines and use Apple IAP or close the relevant purchase entry. The iOS app will not direct users to WeChat Pay, Alipay, or other external payment methods for virtual goods or digital benefits.
5.4 If you purchase real-world goods, offline services, or non-IAP scenarios permitted by law and Apple rules, other payment methods may be displayed. The actual display is subject to product pages.
5.5 If order status is delayed due to network latency, third-party payment, Apple IAP, banks, risk control, or similar reasons, please refer to the order center and customer support verification results.
5.6 If you purchase an auto-renewable membership subscription through Apple App Store, payment will be charged to your Apple ID after purchase confirmation. Unless you turn off auto-renewal at least 24 hours before the end of the current subscription period, the subscription will renew automatically and be charged at the price displayed on the purchase page or in App Store. You can manage or cancel auto-renewal in Apple ID Subscriptions.
6.1 您不得利用本服务实施违法违规、侵犯他人权益、危害未成年人安全、干扰平台运行、绕过付费或风控、批量注册、爬取数据、反向工程、恶意刷量、上传恶意文件、冒充他人、发布不实或侵权内容等行为。
6.2 您不得上传包含他人敏感个人信息、儿童裸露或不适宜内容、医疗处方、身份证件、支付凭证等与育儿记录无关且高风险的信息；确需上传健康档案的，应确保已遮盖无关身份信息，并仅用于家庭记录目的。
6.3 对于违反规则的行为，我们有权根据严重程度采取提醒、删除内容、限制功能、暂停服务、冻结账号、终止服务、保存证据、向主管机关或权利人提供必要协助等措施。
6.1 You may not use the services for illegal or non-compliant activities, infringement of others' rights, harm to minors, interference with platform operation, bypassing payment or risk controls, batch registration, data scraping, reverse engineering, malicious traffic manipulation, uploading malicious files, impersonation, or publishing false or infringing content.
6.2 You may not upload others' sensitive personal information, child nudity or inappropriate content, medical prescriptions, identity documents, payment credentials, or other high-risk information unrelated to parenting records. If health files must be uploaded, you should mask irrelevant identity information and use them only for family record purposes.
6.3 For rule violations, we may take measures based on severity, including reminders, content deletion, function restrictions, service suspension, account freezing, service termination, evidence preservation, and necessary assistance to authorities or rights holders.
7.1 知芽成长的产品名称、标识、界面设计、代码、算法编排、数据库结构、文档、素材及相关知识产权归我们或合法权利人所有。
7.2 您上传的原始内容权利仍归您或原权利人所有。您授予我们为提供服务所必需的非独占、可撤销、全球范围内、免费的使用许可，包括存储、处理、展示、生成摘要、生成报告和同步给您授权的家庭成员。
7.3 AI 生成内容基于您的输入、模型能力和系统规则生成，可能与其他用户获得的内容相似。您可在合法合规、尊重第三方权益的前提下个人使用该内容；商业使用需自行确认权利边界并承担相应责任。
7.1 The product name, logos, interface design, code, algorithm orchestration, database structure, documents, materials, and related intellectual property of Zhiya Growth belong to us or lawful rights holders.
7.2 Rights to your original uploaded content remain with you or the original rights holder. You grant us a non-exclusive, revocable, worldwide, royalty-free license necessary to provide the services, including storage, processing, display, summary generation, report generation, and synchronization with family members you authorize.
7.3 AI-generated content is produced based on your input, model capabilities, and system rules, and may be similar to content obtained by other users. You may use such content personally in a lawful and compliant manner while respecting third-party rights. Commercial use requires you to confirm the rights boundary and assume corresponding responsibility.
8.1 我们可能因产品迭代、安全合规、第三方服务调整、系统维护、不可抗力等原因变更、暂停或终止部分服务。重大变更将通过 App 内公告、弹窗、站内信或其他合理方式通知。
8.2 您可随时停止使用服务，并可通过账号中心发起注销。注销完成后，我们将依法删除或匿名化您的个人信息；法律法规要求留存的交易、审计、安全日志除外。
8.3 账号注销、服务终止或数据删除后，部分内容可能无法恢复。请在操作前自行确认并备份必要资料。
8.1 We may change, suspend, or terminate part of the services due to product iteration, security and compliance, third-party service changes, system maintenance, force majeure, or similar reasons. Material changes will be notified through in-app notices, pop-ups, messages, or other reasonable methods.
8.2 You may stop using the services at any time and may initiate account cancellation through the account center. After cancellation is completed, we will delete or anonymize your personal information according to law, except for transaction, audit, and security logs required to be retained by law.
8.3 After account cancellation, service termination, or data deletion, some content may not be recoverable. Please confirm and back up necessary materials before taking action.
9.1 在法律允许范围内，对于因网络故障、设备兼容、第三方服务、不可抗力、您提供信息不准确、您未遵循专业建议或您违反本协议导致的损失，我们不承担超出法律规定范围的责任。
9.2 我们不对第三方服务、第三方网页、第三方支付、云服务、AI 基础模型或 SDK 的可用性、准确性和持续性作出超出其服务商承诺范围的保证；但会依法进行供应商管理和安全评估。
9.3 任何情况下，本协议不排除或限制法律不得排除或限制的消费者权利、未成年人权益和个人信息权益。
9.1 To the extent permitted by law, we are not liable beyond the scope required by law for losses caused by network failures, device compatibility, third-party services, force majeure, inaccurate information provided by you, failure to follow professional advice, or your violation of this Agreement.
9.2 We do not provide guarantees beyond the commitments of third-party providers regarding the availability, accuracy, or continuity of third-party services, third-party webpages, third-party payments, cloud services, AI base models, or SDKs; however, we will conduct supplier management and security assessments according to law.
9.3 Nothing in this Agreement excludes or limits consumer rights, minor rights, or personal information rights that cannot be excluded or limited by law.
10.1 如您对账号、数据、付费、隐私、儿童信息或本协议有疑问，可通过邮箱 support@dongyuanat.com 联系我们。
10.2 我们将在收到有效反馈后依法及时处理；涉及个人信息权益请求的，通常将在 15 个工作日内答复，法律法规另有规定的除外。
10.3 本协议适用中华人民共和国法律。因本协议产生争议的，双方应先友好协商；协商不成的，可向有管辖权的人民法院提起诉讼。
10.1 If you have questions about accounts, data, payments, privacy, children information, or this Agreement, contact us at support@dongyuanat.com.
10.2 We will handle valid feedback according to law after receiving it. Requests involving personal information rights are usually answered within 15 working days unless otherwise required by law.
10.3 This Agreement is governed by the laws of the People's Republic of China. Any dispute arising from this Agreement should first be resolved through friendly negotiation. If negotiation fails, either party may bring a lawsuit before a court with jurisdiction.